What was once the HDI Conference & Expo...
Has been renamed and revitalized.

SupportWorld Live is HDI’s new flagship event.

The excitement. The opportunities. The camaraderie. It only comes with the year’s most valuable service and support industry event...and you’ve seen it all, live and in person.

Now it’s SupportWord Live, and with a new name comes a shot of adrenaline for the service and support community.

We invite you to come back in 2020 to experience an even stronger community where you can continue to learn, grow, and network with your peers.

2020’s fresh new program includes:

• New program for directors and C-level pros includes an assembly keynote where industry power players dive deep into the future of service and support.
• More case studies than ever before cover swarming, chatbots, AI, service optimization, cybersecurity, business continuity planning, business intelligence, desktop support, CMDB, agile metrics, and incident response.
• Interactive panel discussions, debates, workshops, and sessions on ITIL4, culture and coaching, and performance/people/service management take you from event spectator to event participant.
• Industry-specific pearls of wisdom from experts in higher education, finance, media and entertainment, retail, software development, manufacturing, and government.

“This is the one conference that I attend yearly, and I’ve been doing so since 2001. It always exceeds my expectation in the variety of session offerings and the value that I get from attending.” -Barbara Moore, Duke Energy