Your Next Level Starts Here
Attend IT Service Management Conference and stay connected to the community that's shaping the future of service and support. Be the first to access updates, agenda announcements, and registration opportunities.
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You keep the business running. We help you keep getting better.
HDI is the trusted home for IT service and support professionals, delivering training, certifications, research, events, and expert guidance that help you sharpen your skills, grow your career, and drive better business outcomes. No sales pitch. No vendor agenda. Just better service and support.
Training
Consulting
Events
Resources
The Experience Goes Way Beyond the Agenda
You’ll gain expert insights, proven strategies, and practical tools to use as soon as you return to work. Yet HDI Service & Support World is more than a service desk conference.
It’s the conversations, peer connections, shared challenges, and lasting momentum that bring IT professionals back year after year to a community they call home with renewed purpose and energy.
Where IT Service & Support Pros Level Up
At HDI Service & Support World, we believe the best IT leaders don't just keep up, they set the pace. Our conference helps leaders gain the skills, strategies, and connections needed to drive meaningful organizational change.
- Build Skills That Move the Needle: Access advanced training, certification pathways, hands-on workshops, and dynamic peer panels, all designed to equip you with actionable takeaways you can implement immediately.
- Master the Topics Defining the Industry: From AI and automation to ITIL, Experience Level Agreements (XLAs), and enterprise service management, our sessions go deep on the disciplines reshaping how IT teams deliver value.
- Connect With a Community That Gets It: Surround yourself with 1,000+ service desk professionals, ITSM leaders, and support innovators who've faced the same challenges and found ways through. The relationships you build here drive results long after you're home.
This is your opportunity to grow your expertise, expand your influence, and lead the change your organization needs. Are you ready to level up with our IT service management conference?
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Attendees
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Exhibitors
50+
Speakers
60+
Sessions & Case Studies
3
Keynotes
Keynotes that will Change How You Lead
Nate Brown
CX Accelerator
Alan Stein Jr.
Acclaimed Organization Performance Coach
Shawn Kanungo
Disruption Strategist
Deep Dives Into the Topics That Matter Most
AI, metrics, service portals, ITIL, experience management, leadership best practices, and more, with all of today’s trending focus areas covered, the educational program features learning tracks that will not only tell you how it’s done but show you how to do it.
Conference Tracks
Leading World Class Service & Support Teams
Achieving IT Service Management Excellence
Evolving Service & Support Experience
AI in Action
Pick Your Path. Unleash Your Impact.
At HDI Service & Support World 2026, your role isn’t a job title; it’s a mission. Whether you’re leading frontline support or architecting enterprise service strategy, this is where your next level begins.
Two paths. One powerful event.
Path 1: IT Service & Support Path
For service desk leaders, analysts, trainers, and support pros ready to move from reactive to remarkable.
Path 2: IT Service Management Path
For ITSM leaders, process owners, and transformation drivers building smarter, scalable service ecosystems.
From Challenge to Strategy: Find Answers at HDI Service & Support World
Adapting ITSM for the Age of AI
Delivering Exceptional Customer Experiences
Aligning ITSM with Business Goals
Building and Retaining Strong Teams
Sponsors
Frequently Asked Questions
What is HDI Service & Support World?
HDI Service & Support World is a leading IT Support and Service Management Conference that brings together IT professionals, service desk leaders, and support teams for education, networking, and industry insights.
Who should attend this conference?
The event is designed for service desk professionals, ITSM leaders, support managers, IT executives, and anyone responsible for improving service and support operations.
Why attend HDI Service & Support World?
Attendees gain practical insights, professional connections, industry best practices, and strategies to improve service delivery and team performance.
What topics are covered at the conference?
Topics include AI and automation, ITIL, experience management, leadership, service desk operations, and emerging ITSM trends.
How is this conference different from other technology events?
HDI Service & Support World focuses specifically on IT service management and support, providing relevant content and networking opportunities for service professionals.
Are training and certification opportunities available?
Yes. Attendees can participate in pre-conference training and certification programs designed to strengthen IT service management and support skills.
How is HDI Service & Support World different from vendor events?
HDI Service & Support World is vendor-neutral, which means the focus is on education, not sales pitches. You’ll hear from experienced practitioners, and industry experts, representing a wide range of perspectives, not just a single company’s point of view. That means more honest conversations, more actionable insights, and more freedom to explore the solutions and ideas that work best for your organization.