Your Next Level Starts Here
There’s more ahead for the IT service and support community. Explore what’s coming next at HDI Service & Support World: A Virtual Experience and HDI Service & Support World 2027 in Las Vegas, and register your interest to be among the first to hear as plans take shape.
Call for Speakers is Now Open!
Future Speaker? We Think So.
You’ve solved the problems. Learned the lessons. Found better ways to make IT service and support work. Now it’s your turn to share what you know.
HDI Service & Support World is looking for real-world successes, lessons learned, bold ideas, and practical strategies that can help move the IT service and support community forward.
Think you have a story worth sharing? We think so, too. Submit your speaker proposal by October 2, 2026.
Welcome to HDI Service & Support World!
Whatever Your Next Level Looks Like, Start Climbing
Career growth in IT service and support isn't one-size-fits-all. Maybe you want to become a stronger team leader. Earn a certification. Build expertise in AI or ITSM. Move from the service desk into service management. Or simply become ridiculously good at what you already do.
HDI Service & Support World gives you opportunities to build technical knowledge, strengthen leadership skills, learn from people further along the path, and discover where your expertise can take you next.
Your career. Your climb. We'll bring the footholds.
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Attendees
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Exhibitors
50+
Speakers
60+
Sessions & Case Studies
3
Keynotes
Rise Above Reactive Support
You solve problems every day. Now it’s time to go bigger.
HDI Service & Support World is where IT service and support professionals build the skills, strategies, and connections to move beyond the ticket queue and make a bigger impact across the business.
- Build Skills That Move Service Forward: Learn from practitioners and experts who know the challenges because they’ve lived them. Explore practical strategies for AI, automation, ITSM, experience management, knowledge management, service desk operations, metrics, leadership, and more.
- Elevate Your Career: Build technical expertise and leadership skills that help you take on bigger challenges, expand your influence, and prepare for what’s next in your IT career. Add pre-conference training and certification opportunities to take your professional development even further.
- Find Your People: Connect with service desk professionals, ITSM leaders, support managers, technology experts, and fellow problem-solvers who understand your world. Compare notes, swap solutions, build your network, and leave with connections that last long after Vegas.
Come for the Conference. Ascend With New Skills.
Start your HDI Service & Support World experience with expert-led pre-conference IT service and support training. Build practical skills, deepen your expertise, and pursue industry-recognized certifications before the main conference even begins.
Training opportunities cover service desk leadership, support management, ITIL, KCS, AI in support, troubleshooting, experience management, and more.
Your Network Is About to Get an Upgrade
Some of the best troubleshooting happens outside the session room.
HDI Service & Support World brings together IT support professionals, service desk leaders, ITSM practitioners, technology partners, and industry experts who understand the challenges you face because they're facing them, too.
Meet peers during dedicated networking experiences, continue conversations after sessions, trade ideas over meals and events, and build relationships with people you can call long after everyone leaves Las Vegas.
Come with challenges. Leave with contacts.
Deep Dives Into the Topics That Matter Most
AI, metrics, service portals, ITIL, experience management, leadership best practices, and more, with all of today’s trending focus areas covered, the educational program features learning tracks that will not only tell you how it’s done but show you how to do it.
Conference Tracks
Build High-Performing Service & Support Teams
Achieve IT Service Management Excellence
Design Better Service Experiences
Activate AI for Real-World Results
Is HDI Service & Support World for Me?
Service Desk & Technical Support Professionals
Sharpen troubleshooting, support, knowledge management, AI, automation, and customer experience skills.
Service Desk & Support Leaders
Build stronger teams, improve operations, develop talent, and deliver better service outcomes.
ITSM Professionals & Process Owners
Explore ITIL, experience management, metrics, automation, governance, and continuous improvement.
Knowledge & Experience Professionals
Discover smarter approaches to knowledge management, self-service, experience management, XLAs®, and creating better employee and customer experiences.
IT Leaders & Decision-Makers
Connect service strategy with business priorities, evaluate emerging technology, and turn support into a strategic advantage.
Professionals Building Their IT Careers
Develop new technical and leadership skills, pursue training and certifications, expand your professional network, and explore your next move.
Sponsors
Frequently Asked Questions
What is HDI Service & Support World?
HDI Service & Support World is an annual conference for IT service and support professionals. It brings the community together for expert-led sessions, hands-on learning, pre-conference training, networking, and practical strategies for improving service and support.
Who attends HDI Service & Support World?
You’ll find service desk and technical support professionals, support managers, ITSM practitioners, knowledge and experience management professionals, IT leaders, and plenty of people building what’s next in their IT careers. If improving service and support is part of your world, you’ll fit right in.
What will I learn at HDI Service & Support World?
Expect practical, real-world strategies you can actually use. Conference sessions explore AI and automation, ITSM, service desk operations, experience management, knowledge management, leadership, metrics, emerging technology, and more, all through the lens of better IT service and support.
Does HDI Service & Support World offer IT support training and certifications?
Yes. Pre-conference training gives you the opportunity to dig deeper before the main conference begins. Courses cover areas including service desk leadership, support management, ITIL, KCS, AI in support, troubleshooting, and experience management, with certification opportunities available for select courses.
What networking opportunities are available at HDI Service & Support World?
Plenty. And not just awkward small talk over lukewarm coffee. HDI Service & Support World includes dedicated networking events and experiences, plus opportunities throughout the week to meet fellow IT service and support professionals, exchange ideas, talk through challenges, and build connections that last beyond the conference.
Can HDI Service & Support World help me grow my IT career?
Absolutely. Build technical expertise, strengthen leadership skills, pursue training and certifications, learn from experienced practitioners, and grow your professional network. Whether you’re looking to move up, branch out, or get even better at what you already do, HDI Service & Support World gives you tools to keep climbing.
Does HDI Service & Support World cover AI and automation in IT support?
Yes. AI and automation are a major part of the conversation, with sessions focused on practical applications for IT service and support. You’ll explore how teams are using emerging technology to improve workflows, increase efficiency, strengthen service delivery, and create better experiences.
What makes HDI Service & Support World different from a vendor conference?
HDI Service & Support World isn’t built around one company’s products or point of view. You’ll hear from practitioners, experts, and technology providers representing different approaches to IT service and support, giving you the freedom to explore ideas, strategies, and solutions that make sense for your organization.
Does HDI Service & Support World cover IT support for hybrid and distributed teams?
Yes. Today’s service and support teams are supporting users wherever work happens. HDI Service & Support World explores strategies and technologies that can help IT teams improve digital employee experiences, strengthen self-service and knowledge management, automate workflows, and deliver consistent support across hybrid and distributed workplaces.