Tuesday, May 20 | 8:30am - 3:30pm
Spend the day in one of our informative 1-Day Workshops, learning with the best in the support and service management industry. 1-Day Workshops are included in our Premium Passes, and advance registration is required.
Pre-09: Rubber Ducks and Dump Trucks - Giving It All Away
Speaker: Kirk Weisler (The Initiative Institute)
What if you could experience a single session packed with the most impactful and action-ready insights you've encountered over your career on building teams, energizing culture, and leveling up as a facilitator, trainer, and leader?
Kirk has done the digging, and in this high-octane, day-long session, he's dumping his 20 years' worth of top-notch ideas, activities, and yes, a truckload of rubber ducks! Expect a day that's not only fun and fast-paced but also packed with the most usable, relevant, and inspiring content you'll find at this conference. Oh, and everyone gets their own rubber duck--because, of course!
Need specifics? You'll leave with at least...
- 10 Team-Building Activities - designed for both in-person and remote teams.
- 10 Must-Reads for Leaders - a curated list to fuel your leadership journey.
- Storytelling Techniques - leverage story as a strategic tool to shape culture and inspire.
- Besides a Rubber Duck, you could win cool socks, t-shirts, books and more!
- And new friends, fresh ideas, and inspiration that'll knock your socks off!
As Napoleon Dynamite's friend Pedro once promised, "Attend this workshop, and all of your wildest dreams will come true!"
Pre-10: Charting Your Course to Enterprise Service Management
Speakers: Melissa Jackman (Duquesne University), Mitchell Pautz (University of California), Mark Katsouros (Duquesne University), Marie DiRuzza (Mount Holyoke College)
Participants will gain practical insights, actionable strategies, and a roadmap for implementing ESM effectively within their organization. Whether you are just getting started with Enterprise Service Management or have been doing it for a while, this session equips you to drive positive transformation in providing knock your socks off service to the organization.
Pre-11: Transform Your Leadership: Boost Team Engagement, Productivity, and Retention
Speaker: N.J. Robinson (Hi Tech Leadership LLC)
Organizations need great, not just good leaders to lead change and retain great talent. While there are already a lot of resources on leadership traits, actions, and characteristics available, most are directed at the generic leader, and few are directed toward Transformational leaders. This workshop introduces the most effective leadership model: Transformational Leadership. This workshop will equip new, emerging, and seasoned leaders with an understanding of the Transformational Leadership model as well as practical tools and methods to develop their vision, strategy, and how to take employees through the four states of employee engagement. Attendees will leave equipped to help increase productivity and team morale while decreasing team member turnover.
Pre-12: Re-Imagine(ering) Service Management
Speaker: Doug Rabold (Bold Ray Consulting)
What began in post-war Kansas City has grown and evolved into an empire with a crown jewel known as "the most magical place on Earth". From humble roots in the Midwest was spawned a global media and entertainment conglomerate the likes of which few people - perhaps only one man - could possibly have dreamed.
There are fifteen principles, seven processes and one approach to storytelling upon which this ubiquitous growth and dominance have been forged. These attributes pervade every level of the organization from top to bottom and bottom to top. They are embedded in the development cycle from initial conception to rope drop. And they are applied to all parts of the organization - regardless of line of business within the vast empire.
More importantly, these principles are not exclusive to the entertainment field. With understanding and some customization, they can be readily applied to any organization in virtually any industry.
Join Doug Rabold for this highly interactive in-depth exploration of the fifteen principles, seven processes and the storytelling approach upon which a global empire was built - and how you can leverage the workshop activities to apply them to your team and to yourself as a leader to establish a foundation of service excellence.
Going to Infinity and Beyond the mere theoretical, in this this workshop we will apply the principles of Imagineering to "solve your problem" for some of the workshop participants!