Event Experiences | SupportWorld Live

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May 18-22, 2025
MGM Grand
Las Vegas, NV

Event Experiences

 

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lot of fun.

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SupportWorld Live Conference Party

Wednesday, May 21 | 7:00pm – 10:00pm

HDI parties are legendary and always an attendee favorite. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. There will be fun live performers, a signature drink and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals. Raise a glass to celebrate our successes over the last year as our community comes to life after hours.

Expo Hall

Tuesday, May 20 | 5:00pm – 7:00pm

Wednesday, May 21 | 1:00pm – 3:30pm AND 5:00pm - 6:00pm

Thursday, May 22 | 1:00 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.

Networking Receptions

Tuesday, May 20 | 5:00pm – 7:00pm

Wednesday, May 21 | 5:00pm – 6:00pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned in the past year, and toast what's ahead!

HDI Global Service & Support Awards Ceremony

Thursday, May 22 | 8:30am - 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Join us in celebrating excellence in technical support and service management.

Solutions Spotlight Sessions

Tuesday, Wednesday and Thursday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

Tuesday, Wednesday and Thursday during Expo Hall Hours

Join in the fun activities offered in the Expo Hall!

  • Passport to Prizes Giveaway. Head to the HDI booth to pick up your Passport to Prizes game card. Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the HDI booth, and be entered to win big prizes at the drawing on Thursday, May 22 at 3:30 at the Solutions Spotlight Stage! All entries must be submitted by Thursday, May 22 at 3:00pm.

 

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