Event Experiences

It’s welcoming. It’s productive. It’s charged with energy and excitement… It’s SupportWorld Live networking.

You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance to facetime with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lot of fun.

SupportWorld Live Summer Whites Conference Party

Wednesday, May 21 | 7:00pm – 10:00pm

HDI parties are legendary and always an attendee favorite. You’re invited to a summer whites party around the MGM pool. Come dressed in your summer white attire and raise a glass to celebrate the start of summer 2025. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. There will be delicious food, a signature drink, and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals.

Expo Hall

Tuesday, May 20 | 5:00pm – 7:00pm

Wednesday, May 21 | 1:00pm – 3:30pm AND 4:45pm - 6:00pm

Thursday, May 22 | 1:00 – 4:00pm

More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.

Networking Receptions

Tuesday, May 20 | 5:00pm – 7:00pm

Wednesday, May 21 | 4:45pm – 6:00pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned in the past year, and toast what's ahead!

HDI Global Service and Support Awards Ceremony

HDI Global Service & Support Awards Ceremony

Wednesday, May 21 | 8:30am - 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Join us in celebrating excellence in technical support and service management.

Solutions Spotlight Sessions

Tuesday, Wednesday and Thursday during Expo Hall Hours

The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.

Meet, Greet and Repeat: Support World Live Speed Networking

Wednesday, May 21 | 3:45pm - 4:45pm

Enjoy a fast-paced hour of fun at our speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next. Don't miss this opportunity to break the ice, share insights, and form valuable connections that could last well beyond the event. Remember: The contacts you make here could be your future collaborators, mentors, or friends.