Why Attend SupportWorld Live?

Attend the Definitive Event for Support and Service Management Professionals

With rapid change affecting every industry, there’s one thing you can be sure of: the knowledge you gain at SupportWorld Live will help you move your organization forward. At SWL, you will find 75+ sessions, workshops, and training courses providing the insights and guidance you seek in essential areas like AI and automation, experience management, digital transformation, service management practices and principles, support models and channel strategies, operational and continual process improvement, metrics and analytics, leadership, culture and team building, and more.

What's New This Year?

New features for 2025 include more focused networking activities, more case studies from well-known companies, more event experiences on the Expo Hall floor and in networking spaces, new ways for the next generation of professionals to participate, and a more optimized conference schedule. 

Join us for what's sure to be an unforgettable event!

5 Reasons SupportWorld Live is Creating Buzz As The Industry’s Most Important Annual Event:

1. We’re innovating. Ask anyone who has attended HDI events and you will hear how inspirational, fulfilling, mind-changing and invigorating they are. Through customized content, networking opportunities, and unique entertainment, we’re amping up the event experience at SupportWorld Live.
2. We’re advancing your career. HDI is 100% committed to helping you network, learn, and grow. Whether it be connecting you to peers, experts, or solution providers, helping you solve your most pressing challenges, certifying your skills and knowledge, or introducing you to your next employer, HDI is your most trusted and loyal partner in advancing your career.
3. We’re growing your knowledge. Delivered by highly rated industry experts, our sessions, workshops, and training courses feature insightful research, education, and best practices that are practical, thought-provoking, and always actionable, you are guaranteed to grow your knowledge and expertise in technical support and service management.
4. We’re elevating the community. HDI supports the full spectrum of people, resources, and services that empower performance improvement and professional advancement, regardless of role, budget, or maturity. We understand the DNA of this community and we customize our content, experiences, and services to your unique needs.
5. We guarantee your event investment. What makes SupportWorld Live unique is that we blend essential experiences to optimize your conference investment. We not only cover operational considerations, soft skills, leadership frameworks, and technology trends but we also support unforgettable community connections and engagement. This latter piece provides you with the inspiration and motivation to excel at what you do, every day. That is why HDI stands by your investment in SupportWorld Live with a satisfaction guarantee.

Need help getting approval from your manager to come this year? Check out our Convince Your Manager resources to help you make a business case to attend.