“This was my first time attending HDI and all I could think by the end of the week was WOW!! On top of all the knowledge I gained, I also made some new and very dear friends from all around the world. HDI provided the best networking experience I have ever encountered. This week was worth every penny!” -Jeana Kirkland, QuikTrip

Expanding your professional network is one of the biggest benefits of attending a live conference. At SupportWorld Live 2020, we’re making it even easier to connect:

NEW! Industry Insights Lounge

In response to attendee requests to make it easier to find others from their own industry, we’re launching the Industry Insights Lounge. Located on the exhibit floor, this lounge will feature a different key industry – higher education, financial services, healthcare, or government – during each show floor timeframe, providing a venue for targeted networking within these industries. Look for our Big Idea Board to share specific challenges and solutions within the group!

NEW! Badge Bling Bar

Take a few moments to make a statement (or two, or three) by decorating your badge with ribbons and buttons that describe you, professionally and personally. A great ice breaker that will help you make more connections throughout the week.

NEW! Fun Run

Start your day right and your networking early with these organized runs, led by HDI’s own Michele Langer on Wednesday and Thursday mornings. (Not a runner? Not a problem – walkers welcome!)

REVAMPED! Executive Connections Program

Director+ attendees will make lasting connections at our newly revamped Executive Connections program, designed by executive coach for digital leaders Patti Blackstaffe based on feedback from a recent HDI audience survey which polled 1,000+ senior leaders (director and above) on key priorities and planned investments. This series of educational sessions, executive coaching and facilitated networking provides a venue for senior IT leaders in service management and technical support to come together to address challenges and learn from each other.”